Kuyini Ukuphathwa Kokusebenza Kokusebenza?
Ukuphathwa kokusebenza kohlelo lokusebenza (I-APM), ukuqapha nokuphathwa kokusebenza nokutholakala kwezinhlelo zokusebenza zesoftware.
Umsebenzi we-APM ukuthola nokuhlonza izinkinga zokusebenza kohlelo lokusebenza ukugcina izinga lomsebenzi elindelekile – imvamisa ukuvumelana kwama-SLA.
I-APM iyithuluzi eliyinhloko lokuphathwa kwe-IT ukusiza ukuqondwa kwamamethrikhi wokusebenza kwesoftware nokufaka isicelo ebhizinisini okusho isib. isikhathi sokuphumula ukuya ebhasini, ukuthembeka kwezinhlelo nezikhathi zokuphendula ukubala ezimbalwa.
Iningi Amathuluzi Wokuphatha Ukusebenza kohlelo lokusebenza isiza ukuhlanganisa amasistimu, inethiwekhi, kanye nokuqapha uhlelo lokusebenza - futhi kunika i-IT amandla okuqinisekisa ukuthi ukusebenza kohlelo lokusebenza kuyahlangabezana nokulindelwe ngabasebenzisi nezinto ezibalulekile zebhizinisi. Ngamathuluzi Wokuphatha Ukusebenza kohlelo lokusebenza umsebenzi we-IT ungakhomba izingqinamba kusenesikhathi bese uzilungisa ngaphambi kokuba insizakalo yehle.
Ukuphathwa kokusebenza kohlelo lokusebenza kuyasiza:
- Qinisekisa ukuqinisekisa ukuthi isikhathi esengeziwe sokuqhubeka sinezixwayiso nokulungiswa okuzenzakalelayo kwezinkinga ezingaba khona - ngaphambi kokuthi abasebenzisi bathinteke.
- Thola masinyane izimbangela zezinkinga zokusebenza kohlelo lokusebenza— kuyo yonke inethiwekhi, iseva noma uhlelo lokusebenza olunamazinga amaningi noma ukuncika kwengxenye
- Thola ukuqonda okubalulekile okudingekayo ukuze kuthuthukiswe ukusebenza kohlelo lokusebenza nokutholakala - ngokusebenzisa ukubika kanye nokuhlaziywa kwesikhathi sangempela kanye nomlando.
Amathuluzi we-APM ahlinzeka ngokuqonda kanye nedatha ukuthola ngokushesha nokuhlola umthelela wezinkinga, hlula imbangela, futhi ubuyise amazinga okusebenza.
